We carefully check each order before shipping. However, returns or exchanges are possible in the following cases:
- Manufacturing defect. If the received item has a manufacturing defect.
- Order fulfillment error. If you received an item that does not match your order.
In the specified cases, we will carry out a product exchange or refund.
Return Conditions
- You must report the issue within 24 hours of receiving the order.
- The item must be in its original packaging.
- It is advisable to provide photos of the item and packaging to confirm the issue.
- After confirmation, we will arrange for a product exchange or refund.
Non-returnable Items
Cosmetic products of acceptable quality are not subject to return or exchange in the following cases:
- The item has been opened or used.
- The item did not meet personal preferences (texture, scent, shade, etc.).
- There are no signs of manufacturing defects or order fulfillment errors.